Refund Policy

At Glow by Maya, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help!  

Returns & Refund Eligibility  
We accept returns and offer refunds under the following conditions:  

• Items must be unused, unopened, and in their original packaging.  
  
• The return request must be made within 7 days of receiving the product.  
  
• For hygiene and safety reasons, we cannot accept returns on used or opened beauty products.  

Non-Returnable Items 
Due to the nature of our products, the following items cannot be returned or refunded:

• Opened or used beauty products  
  
• Sale or clearance items (final sale)  
  
• Gift cards  

How to Request a Return or Refund

1. Contact us within 2 days of receiving your order.  
2. Provide your order number and photos (if applicable) showing the issue.  
3. Our team will review your request and provide return instructions if eligible.  
4. Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.  

Damaged or Incorrect Orders  

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will send a replacement or issue a refund as needed.  

Late or Missing Refunds

•  If you haven’t received your refund yet, first check your bank account.  
  
• Then, contact your bank or credit card provider, as refunds may take time to process.  
  
• If you still have not received your refund, please contact us.  

Exchange Policy 

We currently do not offer exchanges. If you need a different item, please return your original order and place a new one.  

Thank you for shopping with Glow by Maya